Data Deletion Request

At House A-Z, your data is yours. You can ask us to delete your account and the
personal information associated with it at any time, and we'll take care of it.

How to request deletion

Email us at [email protected] from the email address associated with your
House A-Z account, with the subject line "Delete my data".

To help us locate your account and verify it's really you, please include:

• The email address you use to sign in
• Your full name as it appears on your account

If you can't email from your registered address, we may ask you a few questions
to confirm your identity before we proceed — this protects you from someone else
requesting deletion of your data.

What we delete

Once we've verified your request, we permanently delete:

• Your account and sign-in credentials
• Your profile and contact details
• Your projects, designs, floor plans, and budgets
• AI-generated images and design sessions tied to your account
• Usage history and saved preferences

What we may need to keep

In some cases the law requires us to retain a limited amount of information for
a set period — for example:

• Billing and tax records for completed payments, kept as long as financial
  regulations require
• Records we need to resolve disputes or enforce our agreements

Where we retain anything, we keep only the minimum necessary and protect it for
as long as it's held. We never keep your design content or personal profile data
beyond what these obligations require.

How long it takes

We confirm receipt of your request within 3 business days and complete the
deletion within 30 days. We'll email you when it's done.

If your data has been shared with service providers who process it on our behalf
(for example, our authentication and payment providers), we'll instruct them to
delete it as part of this process.

Questions

Email [email protected] for anything related to your privacy or data — not
just deletion. We're happy to help with data access and correction requests too.