Terms and Conditions
House A-Z — https://a-z.house
Effective Date: 12 February 2026
Last Updated: 12 February 2026
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your access to and use of the House A-Z platform, website, mobile applications, and related services (collectively, the "Service") operated by Azai-25 EOOD, a company registered under the laws of the Republic of Bulgaria ("Company," "we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Definitions
- "Account" means the user account you create to access the Service.
- "Content" means any text, images, designs, layouts, plans, budgets, product selections, or other materials you upload, create, or store through the Service.
- "Community Content" means any Content you voluntarily make available to other users through public features of the Service, such as the Community Creations gallery.
- "AI Features" means the artificial intelligence-powered tools within the Service, including but not limited to the Home Design Planner, Budget Optimizer, Product Picker, DIY Knowledge Agent, Couples Agent, and Smart Suggestions.
- "Subscription" means the paid plan you select to access the Service, as described in Section 6.
3. Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
4. Account Registration and Security
4.1. To use the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your information promptly if it changes.
4.2. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at mailto:[email protected] if you become aware of any unauthorized access to or use of your Account.
4.3. We reserve the right to suspend or terminate your Account if any information provided is inaccurate, incomplete, or fraudulent.
5. Description of the Service
5.1. House A-Z is a software-as-a-service platform that helps users plan, budget, and manage home building and renovation projects. The Service provides tools for room-by-room planning, budget tracking, AI-powered design and budget suggestions, product tracking, collaboration features, and exportable project plans.
5.2. The Service is provided as a planning and organizational tool only. We are not a construction company, architectural firm, interior design agency, or financial advisor. The Service does not replace the advice of qualified professionals such as architects, structural engineers, licensed contractors, or financial planners.
5.3. AI Features Disclaimer. The AI-powered suggestions provided by the Service (including layout recommendations, budget optimization, product suggestions, and DIY guidance) are generated by automated systems and are provided for informational and inspirational purposes only. These suggestions do not constitute professional advice. You should independently verify all AI-generated recommendations before making decisions, particularly those involving structural changes, electrical or plumbing work, load-bearing elements, building code compliance, or significant financial commitments.
6. Subscriptions, Payments, and Free Trial
6.1. Free Trial. We may offer a free trial period of 14 days. During the free trial, you will have access to the Service as described at the time of sign-up. At the end of the trial, your access will be converted to a paid Subscription unless you cancel before the trial period ends.
6.2. Subscription Plans. Paid access to the Service is available through Subscription plans as described on our pricing page. We reserve the right to modify Subscription pricing and features at any time, provided that changes to pricing will not take effect until your next billing cycle and we will give you at least 30 days' notice of any price increase.
6.3. Payment. Payments are processed through Stripe, a third-party payment processor. By subscribing, you agree to Stripe's terms of service in addition to these Terms. You authorize us to charge your designated payment method on a recurring basis according to the billing cycle of your chosen plan.
6.4. Automatic Renewal. Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You can cancel your Subscription at any time through your Account settings.
6.5. Refunds. If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your Subscription within 14 days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU). To exercise this right, you must inform us of your decision by a clear statement sent to mailto:[email protected]. If you have accessed or used the Service during the withdrawal period and expressly consented to the commencement of the Service before the end of the withdrawal period, you may be required to pay a proportionate amount for the Service received up to the point of withdrawal.
For users outside the EU/EEA, refunds are handled on a case-by-case basis at our discretion. Please contact us at [Insert contact email] for refund inquiries.
6.6. Failed Payments. If a payment fails, we may retry the charge and/or suspend your access to the Service until the outstanding balance is resolved. We will notify you of any payment failure and give you a reasonable opportunity to update your payment information.
7. Your Content
7.1. Ownership. You retain all ownership rights in the Content you create, upload, or store through the Service. We do not claim ownership of your Content.
7.2. License to Us. By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display your Content solely for the purpose of providing and improving the Service. This license terminates when you delete your Content or your Account, except as required for backups or as required by law.
7.3. Community Content License. When you share Content publicly through the Community Creations gallery or other public features, you grant us and other users a non-exclusive, worldwide, royalty-free license to view, share, and display that Community Content within and in connection with the Service. You may remove your Community Content at any time, after which this license will terminate, except with respect to copies that other users may have saved or that are required for backup or legal purposes.
7.4. Content Responsibility. You are solely responsible for your Content. You represent and warrant that you own or have the necessary rights to use and share your Content, and that your Content does not infringe the rights of any third party.
7.5. Prohibited Content. You agree not to upload, create, or share Content that is illegal, defamatory, obscene, harassing, threatening, or otherwise objectionable, or that infringes on the intellectual property or privacy rights of others.
8. Acceptable Use
You agree not to:
(a) Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
(b) Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
(c) Interfere with or disrupt the integrity or performance of the Service.
(d) Use any automated means (including bots, scrapers, or crawlers) to access or collect data from the Service without our prior written consent.
(e) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
(f) Sublicense, resell, or redistribute the Service or any part thereof to third parties.
(g) Use the Service to transmit spam, chain letters, or unsolicited communications.
(h) Impersonate any person or entity or misrepresent your affiliation with any person or entity.
(i) Use AI Features to generate content that is intended to mislead, defraud, or harm others.
9. Collaboration Features
9.1. The Service allows you to invite collaborators (such as partners, family members, or contractors) to view or contribute to your projects. You are responsible for managing access to your projects and ensuring that your collaborators comply with these Terms.
9.2. By inviting a collaborator, you acknowledge that they will have access to the project data you share with them. We are not responsible for actions taken by your collaborators with respect to shared project data.
10. Intellectual Property
10.1. The Service, including its software, design, logos, trademarks, documentation, and all other proprietary materials, is owned by or licensed to Azai-25 EOOD and is protected by applicable intellectual property laws.
10.2. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms.
10.3. "House A-Z," "Azai," and associated logos are trademarks of Azai-25 EOOD. You may not use our trademarks without our prior written consent.
11. Third-Party Services and Links
11.1. The Service may integrate with or contain links to third-party services, products, or websites (such as Stripe for payments). We do not control and are not responsible for third-party services. Your use of third-party services is subject to their own terms and policies.
11.2. Product recommendations or links within the Service (including those suggested by AI Features) are provided for convenience. We do not endorse and are not responsible for any products, vendors, or services referenced within the Service. Any purchase decisions are made at your own risk.
12. Privacy and Data Protection
12.1. Our collection and use of your personal data is governed by our Privacy Policy, available here. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
12.2. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Bulgarian data protection law. Azai-25 EOOD acts as the data controller for personal data processed through the Service.
12.3. For users in California, we comply with the California Consumer Privacy Act ("CCPA") / California Privacy Rights Act ("CPRA") as applicable. For users in other jurisdictions, we comply with applicable local data protection laws.
12.4. You may exercise your data protection rights (including the right to access, rectification, erasure, restriction, portability, and objection) by contacting us at mailto:[email protected].
13. Disclaimers and Limitation of Liability
13.1. "As Is" Provision. The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
13.2. No Professional Advice. The Service, including AI Features, does not provide architectural, engineering, construction, legal, or financial advice. You are solely responsible for decisions made based on information provided by the Service. We strongly recommend consulting qualified professionals before undertaking any construction, renovation, or significant financial commitment.
13.3. Budget Estimates. Budget figures, cost estimates, and financial projections generated by the Service are approximate and intended for planning purposes only. Actual costs may vary significantly. We do not guarantee the accuracy of any budget or cost information.
13.4. Limitation of Liability. To the maximum extent permitted by applicable law:
(a) We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
(b) Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
13.5. Mandatory Consumer Rights. Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including under EU consumer protection law. If you are a consumer in the European Union, you benefit from any mandatory provisions of the law of the country in which you are resident.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Azai-25 EOOD, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your Content, including Community Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
This indemnification obligation does not apply to the extent that the claim arises from our negligence or willful misconduct.
15. Suspension and Termination
15.1. By You. You may cancel your Subscription and close your Account at any time through your Account settings or by contacting us. Cancellation takes effect at the end of your current billing cycle.
15.2. By Us. We may suspend or terminate your access to the Service at any time if: (a) you breach these Terms; (b) your use poses a security risk to the Service or other users; (c) we are required to do so by law; or (d) we discontinue the Service. Where reasonably possible, we will provide you with advance notice and an opportunity to export your Content before termination.
15.3. Effect of Termination. Upon termination, your right to use the Service ceases immediately. We will retain your Content for a period of 30 days following termination, during which you may request an export of your data. After this period, we may delete your Content, except as required by law or our data retention policies.
15.4. Sections 7 (Your Content), 10 (Intellectual Property), 13 (Disclaimers and Limitation of Liability), 14 (Indemnification), and 18 (Governing Law and Dispute Resolution) shall survive termination.
16. Modifications to the Terms
16.1. We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect.
16.2. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and cancel your Subscription before the changes take effect.
17. Modifications to the Service
17.1. We reserve the right to modify, update, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of significant changes that materially affect your use of the Service.
17.2. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service, provided that if we discontinue the Service entirely, we will provide at least 60 days' notice and a reasonable opportunity for you to export your Content.
18. Governing Law and Dispute Resolution
18.1. Governing Law. These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of laws provisions.
18.2. EU Consumers. If you are a consumer habitually resident in the European Union, you additionally benefit from any mandatory provisions of consumer protection law in your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.
18.3. Dispute Resolution. We encourage you to contact us first at mailto:[email protected] to resolve any disputes informally. If a dispute cannot be resolved informally within 30 days, either party may submit the dispute to the competent courts of Sofia, Bulgaria. EU consumers may also bring proceedings in the courts of their country of residence.
18.4. Online Dispute Resolution. If you are a consumer in the European Union, you may use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to resolve disputes online.
19. General Provisions
19.1. Entire Agreement. These Terms, together with our Privacy Policy and any Subscription-specific terms, constitute the entire agreement between you and Azai-25 EOOD regarding the Service.
19.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force and effect.
19.3. Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
19.4. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
19.5. Force Majeure. We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet service disruptions, or pandemics.
19.6. Language. These Terms are drafted in English. If translated into any other language, the English version shall prevail in the event of any inconsistency.
19.7. Notices. We may send you notices by email to the address associated with your Account or by posting a notice on the Service. You may send notices to us at the contact information below.
20. Contact Information
If you have any questions about these Terms, please contact us:
Azai-25 EOOD
Ovcha Kupel 1
Sofia, Sofia City Province 1632
Bulgaria
mailto:[email protected]
These Terms and Conditions were last updated on 12 February 2026. Please review them periodically for changes.